Returns & Exchanges

 

Last Updated: August 12, 2026

At Hereli Curated, your satisfaction is our priority. We want you to love your jewelry, but if you change your mind, we are here to help make the process simple and easy.

1. 14-Day Return Window

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible, the returned items must meet the following criteria:

  • The product must be completely unused, unaltered, and in its brand-new original condition.

  • The item must be free of any signs of wear, stains, dust, or odors.

  • All original packaging and accessories must be included, in a condition that does not affect secondary sales.

  • You must provide a valid proof of purchase (such as your order confirmation).

Please Note: We highly recommend keeping the original shipping box and product packaging for at least 14 days after delivery in case you need to make a return.

2. How to Start a Return or Exchange

To initiate a return or exchange, please email us at info@herelicurated.com.

In your email, please:

  1. Include your Order Number.

  2. State the reason for the return/exchange.

  3. Attach photos or a video showing the product and its packaging.

Our team will review your request within 1 to 2 business days. If accepted, we’ll send you clear instructions on how and where to send your package. Please do not return any items without contacting us first. Additionally, do not send packages to the return address on the shipping label, as we will be unable to accept them.

3. Shipping & Fees

  • If it's our mistake: If the item arrived damaged, defective, or we sent the wrong piece, we take full responsibility. We will bear all return shipping costs and ensure you receive a full refund or a replacement at no extra cost.

  • If you changed your mind: If you decide the piece isn't for you, you will be responsible for covering the return shipping costs.

  • Note: A trackable shipping service is required. Since we cannot control the transit process, we cannot be held responsible for packages that are damaged or lost on their way back to our warehouse.

  • No Entry or Handling Fees: We do not charge any in-stock fees or handling fees for any returns or exchanges.

4. Product Exchanges

  • Before Shipment: If you wish to swap an item for another product of the same price before dispatch, just email us and we will update your order for free. For items with different prices, we will assist you in paying the difference or issuing a partial refund.

  • After Dispatch or Receipt: Please follow our standard return process to return the original product. Once your return is received and accepted, you can place a brand-new order for the replacement item.

5. Cancellations

If you change your mind before we ship your order, email us and we’ll issue a full refund immediately. If your order is already in transit, please follow the standard return steps above once it arrives.

6. Refund Timeline

Approved refunds will be processed back to your original payment method within 10 business days. Please remember that banks can take extra time to post refunds. If more than 15 business days have passed since approval, please contact us at info@herelicurated.com.

7. Contact Us

Hereli Curated is operated by HERELI ORIGIN LTD. Registered in England & Wales (Company No: 17235381).

  • Email: info@herelicurated.com

  • Phone: +44 7763 341038

  • Office Address (Non-Return Address): College House, 2nd Floor, 17 King Edwards Road, London, HA4 7AE, United Kingdom

  • Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (London Time)