FAQs

Because order processing is very fast once submitted, we cannot change your address or delivery method, nor can we modify or cancel your order. However, you can apply for a return or exchange after receiving the goods.

Please note that discount codes and promotions cannot be combined; only one code can be used per order.

Occasionally, items may be damaged during shipping. Don't worry! We'll send you a replacement!

Please send a picture of the damaged item to our team via email so we can provide further assistance.

While we may not be able to guarantee a complete replacement of your order due to inventory issues, we will do our best to resolve the problem!

After your order is processed and shipped, the system will automatically send you a shipping confirmation email. This email contains your tracking number and a link to directly check your package's progress.

Please note that after shipment, it may take up to 24 hours for the tracking information to be activated and updated in the logistics system. If it does not appear immediately, please wait patiently and refresh the page later.

You can click the tracking number link in the email 3-4 days after placing your order.

Please check your neighborhood and with your neighbors/property management to see if anyone has picked up your package.

Also, please carefully verify the delivery address in your order confirmation email to ensure the goods were delivered to the correct address.

Sometimes, the package may show as delivered, but the actual delivery time may take longer.

If you still cannot find your package, please contact the carrier.

If you need further assistance, please email our team.

We're sorry you received the wrong item! Please report your order issue to our team via email so we can provide further assistance.

Please attach photos of the received item and the name of the missing item. Please carefully check the package for any notes or packing slips indicating that your other items were shipped separately.

While we may not be able to guarantee a complete replacement due to inventory issues, we will do our best to resolve the problem!

• Proceed to the checkout page and enter your code in the "Discount Code" field.

• Click the "Apply" button and view the new total amount before finalizing your order.

• Only one discount code can be used per order.

If you encounter problems entering the promotional code, please try clearing your browser cache or trying it on another device.

Please note that the discount amount will not be adjusted after order submission.

Yes, absolutely. We believe in the uncompromised honesty and raw beauty of nature. Over 95% of the stones in our collections are 100% genuine, hand-selected natural minerals. To bring our contemporary designs to life, we occasionally pair these natural gemstones with solid S925 sterling silver and other carefully selected elements—such as handcrafted glass, organic woods, lustrous pearls, or Swarovski crystals—as delicate design accents. We are committed to absolute transparency—the exact, raw materials of every single piece are clearly and honestly listed under its product specifications page so you can shop with complete confidence.

No. Our pieces are all made from natural crystals, pearls, and mother-of-pearl. Their unique textures, feel, internal inclusions, cracks, stone patterns, or minor mineral flaws are natural markings and not quality defects.

Yes, we offer refunds and exchanges within 14 days of receiving your item. For a refund or exchange, the item must be in its original, unworn condition with all labels and packaging intact. Please note that final sale items are not eligible for refunds or exchanges.

When will I receive my refund?

Once we receive and process your return, we will notify you by email after the refund is issued.

Refunds may take up to 14 business days to appear in your account.

How do I return an item?

Our return process is very simple:
Request: Contact us to submit a return request (please include your name, order number, and reason for return).

Return: After receiving the return address, please return the item in its original condition.

Refund: We will process your refund after receiving and verifying that the item is in good condition.

For detailed terms, please see our [Return Policy].

We currently ship exclusively to the contiguous United States and the United Kingdom.

Please note we cannot ship to:

United States: Alaska, Hawaii, and other US territories.

United Kingdom: Channel Islands, Isle of Man, and other UK overseas territories.

Free shipping is available to all supported countries and regions. All shipping costs, customs duties, and VAT are payable at checkout. No fees will be charged upon delivery of your order.

Order processing time is 3-7 business days. Larger bracelets may require more time for handmade production; in such cases, we will notify you by email as soon as possible. No shipping on Saturdays, Sundays, and public holidays.

Estimated delivery time: 10-21 business days after shipment.