FAQs

If you need to change or cancel your order, please reach out to us at info@herelicurated.com as soon as possible. We can cancel or modify your order free of charge as long as it has not been dispatched.

However, once your package is in transit, we cannot stop or redirect the delivery. In that case, please wait for the package to arrive and then follow our standard return process. For more details, please see our Return & Exchanges.

Occasionally, items may be damaged during shipping. Don't worry! We'll send you a replacement!

Please send a picture of the damaged item to our team via email so we can provide further assistance.

While we may not be able to guarantee a complete replacement of your order due to inventory issues, we will do our best to resolve the problem!

For more details regarding damaged or defective items, please refer to our Return & Exchanges.

You can track your package in two simple ways:

• Email Link: Click the tracking link in your shipping confirmation email.
• On-site Tracking: Visit the "Track Your Order" page in our footer and enter your Order # and Email.

Note: Please allow 3-4 days for tracking information to update in the system.

Please check your neighborhood and with your neighbors/property management to see if anyone has picked up your package.

Also, please carefully verify the delivery address in your order confirmation email to ensure the goods were delivered to the correct address.

Sometimes, the package may show as delivered, but the actual delivery time may take longer.

If you still cannot find your package, please contact the carrier.

If you need further assistance, please email our team.

We're sorry you received the wrong item! Please report your order issue to our team via email so we can provide further assistance.

Please attach photos of the received item and the name of the missing item. Please carefully check the package for any notes or packing slips indicating that your other items were shipped separately.

While we may not be able to guarantee a complete replacement due to inventory issues, we will do our best to resolve the problem!

For more information regarding incorrect items, please refer to our Return & Exchanges.

• Proceed to the checkout page and enter your code in the "Discount Code" field.

• Click the "Apply" button and view the new total amount before finalizing your order.

• Only one discount code can be used per order.

If you encounter problems entering the promotional code, please try clearing your browser cache or trying it on another device.

Please note that the discount amount will not be adjusted after order submission.

Yes, absolutely. We believe in the uncompromised honesty and raw beauty of nature. Over 95% of the stones in our collections are 100% genuine, hand-selected natural minerals. To bring our contemporary designs to life, we occasionally pair these natural gemstones with solid S925 sterling silver and other carefully selected elements—such as handcrafted glass, organic woods, lustrous pearls, or Swarovski crystals—as delicate design accents. We are committed to absolute transparency—the exact, raw materials of every single piece are clearly and honestly listed under its product specifications page so you can shop with complete confidence.

No. Our pieces are all made from natural crystals, pearls, and mother-of-pearl. Their unique textures, feel, internal inclusions, cracks, stone patterns, or minor mineral flaws are natural markings and not quality defects.

Contiguous United States (48 states & D.C.) and Mainland United Kingdom.

We offer Free Standard Shipping on all orders to our supported regions. No hidden fees.

Order processing takes 1-3 business days, and delivery usually takes 5-10 business days.

Yes! We offer returns and exchanges within14 daysof receipt, provided the items are in their original condition anddo not affect secondary sales. For full details on eligibility, fees, and the step-by-step process, please refer to our Return & Exchanges.

Once we receive and inspect your return, we will notify you via email. Approved refunds are processed automatically within10 business daysto your original payment method. Please note that banks may take additional time to post the funds. If you haven't received your refund after15 business days, please contact us at info@herelicurated.com.

To start a return, please email info@herelicurated.com with your Order Number and photos of the item. Once approved, we will send you detailed instructions. For the full step-by-step process, please see our Return & Exchanges.

Just email us at info@herelicruated.com to start a return, an exchange, or to report a problem. If accepted, we’ll send you clear instructions on how and where to send your package.

Please do not return any items without contacting us first. Additionally, do not send packages to the return address on the shipping label, as we will be unable to accept them.